CASE STUDY
Engineered sealing solutions for high-performance applications
Garden Grove, CA
A division of Saint-Gobain
Salesperson.com's only client to achieve enterprise security approval within the Saint-Gobain corporate framework
4 mo.
Annual ROI payback period — the rest of the year is profit
+2.9%
Increase in overall website conversion rate
100%
Instant response rate to after-hours prospects
Enterprise security approved
Salesperson ENGAGE is the only external AI provider approved to operate within Omniseal Solutions' parent company Saint-Gobain's highly regulated legal and technical framework, following multiple rigorous security and compliance reviews.
Engineered Sealing Solutions
Aerospace & Defense
Semiconductor
Medical Devices
Oil & Gas
Industrial Automation
Energy
Direct + Inside Sales
Saint-Gobain (Paris, France · CAC 40 listed)
by Salesperson.com
weeks from security approval to live deployment. Configured with full legal and IP guardrails required by Saint-Gobain's corporate governance framework from day one.
• Marketing and Communications Manager
• VP of Business Development, Marketing and Strategy
• Director of Information Technology
• Intellectual Property Counsel
• Chief Strategy OfficerChief • Customer Officer
• Director of AI
• AI Training Specialist
Time to first response went from multiple days pre-deployment to instant. After-hours prospects now receive an immediate, qualified engagement — eliminating the window in which competitors were winning by default.
The Challenge
Omniseal Solutions sells primarily bespoke engineered sealing products into highly demanding industrial applications — aerospace, semiconductor, medical, and energy. These are not commodity purchases. Prospects arrive with specific technical requirements and they expect a qualified response quickly. When response times stretched into days, opportunities went to competitors who could move faster.
The urgency was clear. But deploying any external technology solution inside a Saint-Gobain division is not straightforward. The parent company's legal, IP, and IT governance requirements are extensive, and most vendors cannot satisfy them. Omniseal Solutions needed a partner willing and capable of passing a multi-layered security review — covering data handling, IP protection, liability, and technical architecture — before a single line of configuration could be written.
Once deployed, the solution also needed to operate without creating new legal exposure. In an industry where application mismatches carry real liability, ENGAGE had to make accurate product-application-fit recommendations while keeping the company protected. Rich prospect information needed to flow directly to sales reps in a structured way, not get lost in a generic inbox.
The OUTCOME
+20%
Increase in sales qualified leads since deployment
+2.9%
Lift in overall website conversion rate
4 mo.
To full annual ROI payback — the remaining 8 months represent pure return
The response time problem was eliminated on day one. Every prospect who arrives outside business hours now receives an immediate, intelligent engagement that captures their application requirements, qualifies their need, and routes structured information to the sales team before anyone starts their morning. Competitors who were winning by default — simply because they responded first — no longer have that advantage.
The 20% SQL increase reflects what happens when a front-line that does qualification work replaces one that doesn't. Prospects arrive at sales conversations already understood. The 2.9% conversion lift and 4-month ROI payback tell the compounding story: a tool that removes a barrier, adds a channel, and qualifies simultaneously pays for itself well before the year is out.
The security and compliance process that looked like the biggest obstacle turned out to produce a competitive moat. Omniseal Solutions is the only company in its segment operating with an AI sales assistant that has been validated at the Saint-Gobain enterprise level. That's a standard competitors cannot easily match.
IN THEIR WORDS
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